Terms & Conditions

ExhaustDr.com is owned and operated by The Exhaust Doctor Incorporated. Please review our Terms & Conditions set out below before browsing or purchasing from this website.

 

ExhaustDR.com reserves the right to update, modify, or remove any of these Terms & Conditions set out here at any time without notice. Further,  each time this website is used to browse or shop, you are accepting all of our Terms & Conditions in whole. If not accepted, please discontinue use of this site immediately.

 

Ordering:

• Customer’s must provide physical address for shipment.
• All payments must clear before we ship any purchases.
• Please report any issues, damages, missing items with your order within 48HRS of receiving your package.

Cancellation Policy:

• Customer’s can ONLY cancel their shipment if a shipping label has not been generated.
• Please send us a message through our Contact Us page immediately if you require to cancel your purchase.
• Refunds will go back to your original payment method; we are not responsible for any delays in receiving your refund.
• In most cases refunds can take up to 7 days to reflect back on your account’s statement.

Shipping:

• Normally all items are shipped within 1 business day; though we try our best to stick to this time frame, they are estimates only and not a guarantee.
• We do not take responsibility for delays due to back orders, custom delays, weather conditions, etc.
• If an item is back ordered we will contact you immediately to offer you additional options.
• All items are shipped through UPS; please contact us if you require additional services.
• We do not ship to P.O. BOXES, please provide a UPS access point address or a physical shipping address when checking out.
• We do not take responsibility for delay in shipment due to incorrect address.
• If an item shows delivered and you did not receive it, we are not responsible. Please take up all lost shipments with UPS.
• DO NOT refuse any packages, if refused you will not get a refund as we do not get refused packages back to our returns depot.

Returns:

• Returns are accepted within 30 days on NEW and UNUSED parts only (non-modified, test run parts, painted, altered, used, or any of the sorts will not be accepted).
• We reserve the right to decline any returns that does not qualify as new according to our standards of ‘new, never used’
• 30 day period starts from when shipment tracking indicates delivered.
• Return shipping must be paid by buyer, NO EXCEPTIONS.
• 15% restocking fee applies to all returns to cover our initial shipment costs, NO EXCEPTIONS.
• No returns on used or damaged parts, NO EXCEPTIONS.
• ALL returns must be shipped back via UPS, NO EXCEPTIONS.
• Any charges levied from a return by the shipment carrier will be deducted from refunds.

Warranty:

• Our warranty covers our catalytic converters from defect for 4 years or 40 000 miles.
• All exhaust pipes, mufflers, and resonators carry a 1 Year or 20 000 miles warranty.
• Warranty claims will only be granted to the original purchaser of the part; and only apply to the original vehicle it was installed on.
• Warranty period starts from date shown delivered as per customer’s shipment tracking. Warranty replacement does not extend the lifespan of the warranty period.
• We do not warrant broken or melted catalytic converters or any catalytic converters burnt through due to misfires or lack of maintenance.
• All warranty claims if accepted will only result in replacement of same or better part as originally purchased.
• Absolutely NO refunds on warranty claims.
• Warranties DO NOT cover labor, installation, or other miscellaneous costs that may be incurred.
• Warranty claims must accompany the necessary documentation listed in our Warranty Claims page.

Due Diligence:

• All customer’s agree to fully read and comprehend our product listing page before purchasing.
• Customer’s must ensure that they are ordering the correct item according to our fitment data, title, product descriptions, etc.
• If there is even an ounce of doubt of whether you are purchasing the correct item, DO NOT PURCHASE! Simply contact us and send us your VIN# and we will direct you to the correct part.
• Returns can be costly, technician costs can be costly, and all in all a lot of time wasted on a time sensitive purchase; let us make sure you are getting the right part before you order the wrong one! Contact us!